Front Office Manager (f/m/d)
Reception is our flagship, the first point of contact, the place to go for information and requests!
As a manager, you accompany our guests through all phases of the customer journey and are responsible for its smooth running.
Your tasks
- Together with your employees, you create a welcoming and professional atmosphere at reception, where our guests feel comfortable and enjoy coming back to us again and again.
- Together with your team, you will define and take responsibility for the overall structure of the reception desk, including the highest standards and guidelines.
- You will be responsible for setting up and maintaining reservation processes, check-in and check-out, software programs (ASA Hotel).
- You are actively involved in recruiting and building your team.
- You are reliable and precise - this is also how you manage your employees so that all guests feel well looked after and comfortable.
- You keep calm and maintain an overview, especially on busy arrival and departure days, and act as a role model.
- You have a positive attitude when dealing with guests and colleagues.
Your profile
- Completed vocational training (ideally hotel management school)
- Knowledge of ASA hotel software
- Very good language skills in German, Italian and English
- Open and honest working culture in dealing with colleagues
- Well-groomed appearance and good manners
- Professionalism and passion
- Team spirit and reliability
Your benefits ~ what you can expect
- Regular 5-day week
- Attractive salary and interesting salary models
- Regulated working hours and fixed days off are a matter of course
- Motivated team and very good working atmosphere
- Valuable work experience with an international clientele
- Personal and professional development
- Familiar environment & traditional values
- Living & working in the new Team SPA Residence (if required)
- NEW summer 2024: indoor pool, relaxation and fitness room and common room in the staff house
- Free meals at the hotel (breakfast, lunch and dinner), including on days off
- Parking lot, WLAN, washing machines & dryers are provided
- Fantastic surroundings with numerous leisure activities
- Friends & Family rate on hotel bookings
- Discounts on massages and beauty treatments.
- Discount of 50% in our Belvita partner businesses
- Health fund for employees in tourism in South Tyrol - mySanitour
Type of employment: Full-time possible
Employment relationship: Seasonal position (summer & winter) approx. 10.5 months - annual position also possible
Starting date: by arrangement
We want you ~ Join our team
Interested? Then get in touch with us. We will be happy to tell you everything else in a personal interview.
We look forward to receiving your detailed application with a letter of motivation, CV, photo and references.
Hotel Quelle - Nature Spa Resort
Via Santa Maddalena 4 (S. Maddalena) | 39030 Valle di Casies
T +39 0474 948111 | http://www.hotel-quelle.com | info@no-spam.hotel-quelle.no-spam.com